Policies
Policies
Shipping
We currently ship within the UK.
You’ll receive tracking information once your order has been shipped.
Please note:
Delivery times may vary during busy periods.
MONO is not responsible for delays caused by couriers once an order has left our facility.
Returns & Refunds
We accept returns within 14 days of delivery.
To be eligible for a return:
The item must be unused, in its original condition, and in original packaging.
Proof of purchase is required.
If your return is approved:
Refunds are issued to the original payment method.
Original shipping costs are non-refundable.
Return shipping costs are the responsibility of the customer unless the item is faulty.
To request a return, contact us at:
monosurfaceofficial@gmail.com
Faulty or Damaged Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Include:
Your order number
Clear photos of the issue
We’ll arrange a replacement or refund as quickly as possible.
Cancellations
Orders can be cancelled before dispatch.
Once an order has been shipped, it can no longer be cancelled and must follow the return process instead.
Privacy Policy
Your privacy matters.
We only collect information necessary to:
Process orders
Provide customer support
Improve our services
Your data is never sold or shared with third parties outside of essential services (payment processing, shipping).
All transactions are securely processed.
Payments
All payments are processed securely via trusted third-party providers.
MONO does not store your card details.
Contact
If you have any questions regarding these policies, reach out to us at:
monosurfaceofficial@gmail.com
Final note
MONO is built around clarity, quality, and trust.
If something isn’t right, we’ll work with you to fix it.